You’ll hear it from us before the family calls you.
A named team of three for each participant. Backfill from within their team. Proactive miss communication. Simple monthly service reporting.
Referral enquiries answered within 4 business hours.
No identifying participant information is needed in the first enquiry.
The monthly report every coordinator will receive.
This is the reporting habit Gilded is being built around: scheduled versus delivered, who covered what, and what we told you when something went wrong.
- Participant
- Sample participant
- Reporting month
- Sample month
- Prepared for
- Sample coordinator
| Date | Shift | Worker | Status |
|---|---|---|---|
| Mon 3rd | Morning — daily living | Primary worker | Delivered as scheduled |
| Wed 5th | Community access | Primary worker | Delivered as scheduled |
| Fri 7th | Morning — daily living | Known team member #2 | Covered within known team |
| Mon 10th | Domestic assistance | Primary worker | Delivered as scheduled |
Significant exception — example entry
- — primary worker reports unwell, unable to attend morning shift
- — coordinator notified
- — shift covered by known team member #2
- — family confirmed arrival; no further action required
What happens when the regular worker is unavailable?
A comparison of operating models — not of any named provider.
| Question | Marketplace | Pooled agency roster | Independent worker | Fixed named team |
|---|---|---|---|---|
| Who covers a sick day? | The family re-books another worker themselves | Whoever is available in the pool | Often no one — the shift is missed | One of the two known backups in the participant’s own team |
| Has the participant met the replacement? | Usually not | Usually not | Not applicable — no replacement exists | Yes — all three are met before support begins |
| Does the coordinator receive proactive communication? | Depends on the family passing it on | Varies by provider | Depends on the worker | Committed: the coordinator hears about significant problems from Gilded first |
| Can continuity be monitored? | Only by the family’s own records | Rarely reported | No formal reporting | Monthly service reporting once real delivery data exists |
Before changing providers, measure what’s actually happening.
We can help you complete a simple continuity audit using the participant’s own recent experience.
The audit looks at things such as:
- how many different workers entered the home;
- how often planned support changed;
- significant missed supports;
- how often families had to re-explain routines.
This is not a clinical assessment. It is not financial advice. It is simply a way of making roster continuity visible.
Request a continuity auditWhat we can show you today — and what we can’t yet.
Gilded wasn’t designed from a blank page. It was designed from knowing what breaks. We’ve seen what happens when service businesses grow faster than their rosters, their communication and their operational controls — and Gilded is deliberately built around those lessons.
What we can show you today
- The full service model, in writing, before you refer
- Worker screening and insurance certificates, on request
- The sample monthly report format (above)
- The service agreement and exit terms, before any enquiry commits you
- The founder’s direct mobile
What we won’t show you yet
- Testimonials
- Fill rates or performance percentages
- Case studies
- Client numbers
Because Gilded hasn’t earned them yet. When genuine delivery data exists, it will appear here — and not before.
We will tell you when we are full.
The Known Three only works if we protect worker capacity.
Gilded will operate within a defined service catchment and place a limit on how many participants each worker team supports.
When we do not have the capacity to deliver what is being requested, we will say so before you refer.
Have someone you’re struggling to place?
Tell me what has been difficult about the placement. You do not need to send identifying participant information in your first message.
- Founder Beatrice
- Direct mobile 0448 438 843
- Email hello@gildedsupport.com.au
The file that’s fallen over twice — that’s the one this was built for.
Send us your hardest-to-place participantNo identifying participant information is needed in the first enquiry.